Customer Service


Our experienced customer service team is here to help you find the best riding gear and accessories for you and your ride. While we can’t take your order over the phone due to security reasons, we will certainly do our best to assist with the following:

  • Help you find exactly what you are searching for among the thousands of products available on our website
  • Answer questions regarding the products we offer online and in our Fast Gear Fast retail store
  • Help you make the best educated guess on apparel sizes for you or your loved ones
  • Work through any technical difficulties placing your order online
  • Help you request a return authorization on our website and answer questions about our returns process

Generally, our online contact form is the best way to communicate with our customer service team. We will make every effort to respond to your inquiry within one business day. Please allow us time to respond before calling, as this just slows down the process for everyone. 

For Quickest Response: Please use our online contact form to Contact Us.

Customer Service Hours: Monday - Friday: 10:00 AM to 5:00 PM Central Time

Phone: (816) 532-3696



  1. When inquiring about an order, please include your name and order number in your email.

  2. When replying to an email from us, please include a copy of our original email.

Returns Require a Return Authorization

All returns MUST have a return authorization and comply with our policies or they may be refused. Log into your account and select your order to request a return authorization. Read our Shipping & Returns policy for more details, or just do it. It's really easy.

Retail Store in Kansas City, Missouri

Please visit our retail store page for more information about our Retail Store in KC. Our Fast Gear Fast retail store has different contact numbers and hours of operation than customer service. We look forward to meeting you in person in our store on the north side of Kansas City, Missouri.